Warranty

Built to last, and covered if it doesn't.

What's covered

• An item stops working, or won't turn on or charge, during normal use
• Buttons, settings or controls stop responding
• The battery stops holding a charge
• Heat, vibration, massage or light functions stop working
• A part breaks, tears or comes apart during normal use, including seams, straps, zips and buckles
• An item arrives faulty, damaged or with missing parts

What's not covered

• Damage from drops, accidents, water or misuse
• Opening, repairing or changing an item yourself
• Using the wrong charger or power source
• Not following the instructions that came with the item
• Normal wear and tear, such as marks or fading on fabric
• Scratches, dents or stains that don't affect how it works
• Consumables such as oils and ear seeds once opened or used, unless they arrived faulty
• Lost or stolen items, or items not bought from Josalie Align
• Changing your mind (see our Refund Policy)

How to claim

1. Fill in our claim form with your order number
2. Reply to our email with a photo of the fault and your receipt or order confirmation
3. We'll check it within 2 business days
4. Covered? We send you a new one, free

Start a claim